Refund Policy.

Our approach to refunds

We want every engagement with AshleySeko to be a good experience. If something goes wrong, we'd rather resolve it than argue about it. This policy sets out how we handle refund requests fairly.

Consultations

Consultation fees are non-refundable once a session has taken place. If you need to cancel or reschedule:

• More than 24 hours notice: Full refund or reschedule at no charge.
• Less than 24 hours notice: No refund. Reschedule may be possible at our discretion.
• No-show: No refund.

Project and service work

Refunds for project and service work are handled on a case-by-case basis, depending on the stage of work:

• Before work begins: Full refund of any deposit paid.
• Work in progress: Partial refund based on work completed to date.
• Work delivered: No refund. Revisions are handled within the agreed scope.

Packages

Package refunds follow the same principles as project work. If you have paid for a package and wish to cancel before work begins, a full refund will be issued. Once work has commenced, refunds are calculated based on work completed.

How to request a refund

Contact us at hello@ashleyseko.online or via WhatsApp at +27 68 359 8416. Please include your name, the service in question and the reason for your request. We aim to respond within 2 business days.

Consumer Protection Act

This policy is designed to be consistent with the Consumer Protection Act (CPA) of South Africa. Nothing in this policy limits your rights under the CPA.